Full-Time Apprenticeship Job Vacancy

Position Title: Apprentice Administrator - ON HOLD

Location: Twickenham, TW1
Special Note: All applicants should live within the local travel to work area 45 minutes maximum travel time.

Pay: £150.00 per week with six monthly pay reviews

Qualification: NVQ Level 2 Business & Administration

Duration: Full-time 12 Month contract

Employer Description: Local Authority – Pensions Service

Hours of Work: 9.00 to 5.00 (Mon – Friday) with one hour for lunch

Annual Holiday Entitlement: 22 days per annum plus statutory days

Age: 16 - 18

Using the Axise database to access information, create, maintain & update customer records
Using Excel to maintain computerised records & reports
Updating standard documents using Word
Answering phones, taking messages & eventually dealing with queries
Dealing with outgoing mail e.g. scanning, saving & sending to customers
Interrogating the payroll database (Cyborg) to obtain information
Scanning & retrieving electronic files

An ability to complete a complex & demanding learning programme with external examinations is a requirement for Way to Work vacancies

Able to understand & respect the importance of confidentiality both within & outside the workplace
Accurate I.T. skills, knowledge of Word & Excel
Able to follow procedures & learn to work to deadlines
Good communication skills with clear spoken English
Knowledge of customer care, able to deal professionally with personal & telephone callers
Aware of health & safety & equality & diversity
Flexible, able to work within a team, asking for & giving support as needed
Able to understand the importance of being punctual & the impact that sickness absence has on the effectiveness of the team

THIS APPRENTICESHIP OPPORTUNITY WILL BE FOR A FIXED TERM OF NINE MONTHS