Position Title: Customer Service Apprentice - CLOSED
Ref: lbutvacs3
Location: Croydon CR0
Special Note: all applicants should live within the local travel to work area. 45 minutes maximum travel time.
Pay: £8,000 per annum with six-monthly pay reviews
Employer Description: Business Machines Solutions
Hours of Work: 8.30 to 5.30 Mon - Fri with 1hour for lunch (40 hours per week )
Annual Holiday Entitlement: 20 days plus statutory days
Age: 16 +
Job Description:
- Answering telephones, taking messages appropriately, transferring calls, and dealing with simple queries.
- Learning to deal with all customer enquiries and complaints in a professional and efficient manner at all times.
- Filing, faxing, photocopying, emailing and shredding as and when required.
- Conducting customer satisfaction surveys.
- Accessing, inputting, and extracting data using in-house bespoke software system.
- Set up and complete customer records, contracts and machines using Service Accent database, and arrange for on-site installations with engineer.
An ability to complete a complex & demanding learning programme with external examinations is a requirement for Way to Work vacancies
Skills and Abilities Required:
- Excellent communication skills with clear spoken English.
- Accurate basic keyboard skills – knowledge of MS Word & Excel, and databases
- Able to work flexibly within a team, asking for & giving support as needed.
- Accurate & methodical, able to follow simple procedures and occasionally work to deadlines
- Able to learn to use own initiative.
- Aware of equality & diversity and health & safety.
- Able to understand the importance of being punctual & the impact that absence has on the effectiveness of the team.
How to Apply
Apply On-Line
Complete the application form and we will then contact you to make an appointment, or call Way to Work on 020 8487 5383 to make an appointment to be interviewed at our office in Twickenham, Middlesex.
Click here to contact us by E-mail.
